Speed to Sale: Time Kills Deals
Introduction:
Herb, Charity and Terry McSpadden have a great time recording Dealer Talk’s first-ever drunk episode (totally Charity’s idea).
Join us for a hilarious conversation about how speed is everything in sales. TKD: Time Kills Deals.
Episode Highlights:
*Importance of teamwork and collaboration within the dealership.
*Financial implications of Covid.
*Providing Information: FTC Guidelines and Customer Expectations
*Recognizing the significance of BDC agents offering comprehensive information to customers.
*Striking a balance between control and accountability in setting appointments and providing information.
Enhancing the customer experience in the automotive industry requires a shift in mindset and a commitment to understanding and addressing customer needs. By fostering teamwork, providing accurate information, reducing customer anxiety, and creating memorable experiences, dealerships can differentiate themselves and build long-lasting customer relationships.
Join us in our next episode as we continue to explore key topics and trends shaping the automotive industry.
SEO Keywords: customer experience, automotive industry, salespeople, BDC agents, FTC guidelines, information provision, customer expectations, managing anxiety, warm transfers, dealership experience, personalized interactions, customer-centric approach.
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⏰Highlights:
00:00 Introduction
8:00 Service Customer Satisfaction
23:40 Terry McSpadden
47:15 Sales PERSON
1:24:00 You Need a Car to Rob a Bank
2:05:00 It’s All About Being Positivity
2:30:45 Next Five Years