During this episode Erik and Myself have the absolute privilege of having Joseph Rosales on the program. Joseph is a nationally known speaker, consultant and performance coach specializing in the development and optimization of Sales and Service Teams.
As the founder and Senior Consultant for the Sales and Service Group for over 20 years he has worked with automotive dealerships throughout the United Sates to develop the strategies to optimize sales and service performance and provide the training and coaching programs to support those objectives.
Joseph is the author of three books on the topics of sales, service and developing high performance sales teams, including his best-selling book titled; Customer Service is a Contact Sport™. A companion book: Sales is a Contact Sport will be out in early 2019.
Here is how you can reach Joseph:
Email: [email protected]
Support this podcast: https://anchor.fm/dealer-talk/support