Speed to the Sale: Time Kills Deals

You are currently viewing Speed to the Sale: Time Kills Deals

Speed to Sale: Time Kills Deals



Herb, Charity and Terry McSpadden have a great time recording Dealer
Talk's first-ever drunk episode (totally Charity's idea).


Join us for a hilarious conversation about how speed is everything in
sales. TKD: Time Kills Deals.


Episode Highlights:


*Importance of teamwork and collaboration within the dealership.

*Financial implications of Covid.

*Providing Information: FTC Guidelines and Customer Expectations

*Recognizing the significance of BDC agents offering comprehensive
information to customers.

*Striking a balance between control and accountability in setting
appointments and providing information.


Enhancing the customer experience in the automotive industry requires a
shift in mindset and a commitment to understanding and addressing customer
needs. By fostering teamwork, providing accurate information, reducing customer
anxiety, and creating memorable experiences, dealerships can differentiate
themselves and build long-lasting customer relationships.


Join us in our next episode as we continue to explore key topics and
trends shaping the automotive industry.


SEO Keywords: customer experience, automotive industry, salespeople, BDC
agents, FTC guidelines, information provision, customer expectations, managing
anxiety, warm transfers, dealership experience, personalized interactions,
customer-centric approach.


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00:00 Introduction

18:45 Digital Retailing

24:25 Carvana Dealerships?

32:21 ADESA

55:22 Next Five Years


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