“How many times have you gone to the desk and, for not having a signature on the paper, they throw the paper at your face. You're going to tell me that if you're really bought into creating customer experience and doing things differently, you're not going to get your managers to fall in line? Bull shit.” -Herb Anderson
Bill Elizondo is back. His experience in the BHPH industry goes back more than 30 years. Currently serving as a NIADA 20 Group Moderator, Bill offers insights on strategic growth and development and explains the importance of joining a Group. Whether you are a franchised dealer, an independent, or a BHPH, find out why and how 20 Groups can change your life.
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04:00 Woah, Did You Just Swear?
17:50 New SWAG
20:00 Automotive News
30:00 Bill Elizondo
40:35 Don’t Be Afraid of the 20 Group
49:00 The Power of Your Peers
54:30 Next Five
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