Mike Vogel: Earning the Right to Customer Loyalty

In this episode, we focus on customer care and loyalty in our fixed operations with Mike Vogel of Automotive Service Manager Coaching.

Mike Vogel’s career spans over 35 years. He has held positions as Prep Manager, Service Advisor, Service Manager/Director, Fixed Operations Director, and Corporate Fixed Operations Director. He offers Automotive Service Manager Coaching and consulting for Fixed Ops Vendors such as UpdatePromise, TraXtion, and RepairPal.

Automotive News:

Tesla Recalls

https://www.nbcnews.com/business/autos/tesla-recall-1-million-vehicles-automatic-windows-might-exert-excessiv-rcna48909

EV Charging Stations

https://www.msn.com/en-us/money/markets/all-50-states-get-green-light-to-build-ev-charging-stations-covering-75000-miles-of-highways/ar-AA12iOgr

New York Bans ICE

https://www.caranddriver.com/news/a41468778/new-york-state-gas-car-ban-2035/

New Car Sales

https://www.thedetroitbureau.com/2022/09/automakers-expect-to-enjoy-positive-results-in-september/#:~:text=Overall%20sales%20are%20expected%20to,1.5%20million%20units%20from%202021

Cybertruck

https://www.motortrend.com/news/elon-musk-tesla-cybertruck-float-water-claim-twitter/

Blog Post

https://dealertalk.io/converting-more-web-visits/

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Highlights:

00:00:00 Introduction

00:03:35 Automotive News

00:18:12 Blog Post of the Week

00:29:19 Mike Vogel

00:38:36 Longterm Customer Relationships

00:48:47 People-Friendly Employees

00:57:04 Generational Customer Loyalty

01:05:05 Don’t Overlook Tires!

01:19:07 The Next 5 Years

Connect: Mike Vogel https://www.linkedin.com/in/mike-vogel-5b342823 [email protected]

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