Jeff Cowan – The Service Department Conversation Part 2

You are currently viewing Jeff Cowan – The Service Department Conversation Part 2

Welcome back to another episode!

Jeff Cowan is back for a continuation of our conversation in Season 3. We cover retention, marketing, and the customer of today! We also look back at 2019 and what an amazing year it was for Fixed Ops.

Be ready to take down some notes as Jeff shares two very powerful word tracks and strategies that you can implement in your dealership today to guide you in retention and creating the right expectation from the greeting!

Please, if you liked this episode, be sure to share it – and the podcast as well – with people that can benefit from the information so they can implement it in their day-to-day!

Here is how you can connect with Jeff:


Mobile: 800-248-2931

Email: [email protected]

Write Service and Write Your Own Paycheck Book

Amazon link

Link to upcoming events

Purchase tickets to upcoming events

Link to additional information

twitter: JCowansProTalk

Also, don’t forget to check us out at our website and on the following platforms:


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