This week I interview Christine Mitchell A.K.A. The Car Lady! We talk about all things Fixed Ops in a Pandemic landscape. We are tackling questions like how has the pandemic impacted the service side of the business? Is there a long-term impact that dealers need to consider? What about the ownership journey? And many more.
Tune in to this episode in its entirety for some take-aways that you can implement at your store today!
03:30 The impact that pandemic has had on the service side of the business.
11:00 Are Advisers salespeople and should we treat them as such.
15:48 Should we try to set up the first service visit at the time of purchase, why or why not?
19:00 How can your dealer stand out from the crowd
20:00 Idea on how to leverage Carvana and Vroom buyers
23:00 You sold a car, now what is next?
39:00 Next five years
Connect with Christine:
Email: [email protected]
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Thank you for tuning in and as usual, we will TALK later!
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