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https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber
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Follow the podcast here: https://itunes.apple.com/us/podcast/dealer-talk/id1425674535?mt=2
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Christine Mitchell: Fixed Ops Talk
Welcome Back!
This week I interview Christine Mitchell A.K.A. The Car Lady! We talk about all things Fixed Ops in a Pandemic landscape. We are tackling questions like how has the pandemic impacted the service side of the business? Is there a long-term impact that dealers need to consider? What about the ownership journey? And many more.
Tune in to this episode in its entirety for some take-aways that you can implement at your store today!
Time Highlights:
03:30 The impact that pandemic has had on the service side of the business.
11:00 Are Advisers salespeople and should we treat them as such.
15:48 Should we try to set up the first service visit at the time of purchase, why or why not?
19:00 How can your dealer stand out from the crowd
20:00 Idea on how to leverage Carvana and Vroom buyers
23:00 You sold a car, now what is next?
39:00 Next five years
Connect with Christine:
LinkedIn: https://www.linkedin.com/in/christine-mitchell-67364920/detail/contact-info/
Facebook: https://www.facebook.com/TheCarLadyCanada
Website: https://www.thecarlady.ca/
Twitter: https://twitter.com/iamthecarlady
Email: [email protected]
Also, don’t forget to check us out at our website and on the following platforms:
Facebook: https://www.facebook.com/Dealertalk/
Instagram: https://www.instagram.com/dealertalk/
YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber
Twitter: https://twitter.com/TalkDealer
LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba-503546b/
Thank you for tuning in and as usual, we will TALK later!
