Mike Vogel: Earning the Right to Customer Loyalty
In this episode, we focus on customer care and loyalty in our fixed operations with Mike Vogel of Automotive Service Manager Coaching.
Mike Vogel’s career spans over 35 years. He has held positions as Prep Manager, Service Advisor, Service Manager/Director, Fixed Operations Director, and Corporate Fixed Operations Director. He offers Automotive Service Manager Coaching and consulting for Fixed Ops Vendors such as UpdatePromise, TraXtion, and RepairPal.
Automotive News:
Tesla Recalls
https://www.nbcnews.com/business/autos/tesla-recall-1-million-vehicles-automatic-windows-might-exert-excessiv-rcna48909
EV Charging Stations
https://www.msn.com/en-us/money/markets/all-50-states-get-green-light-to-build-ev-charging-stations-covering-75000-miles-of-highways/ar-AA12iOgr
New York Bans ICE
https://www.caranddriver.com/news/a41468778/new-york-state-gas-car-ban-2035/
Cybertruck
https://www.motortrend.com/news/elon-musk-tesla-cybertruck-float-water-claim-twitter/
Blog Post
https://dealertalk.io/converting-more-web-visits/
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Highlights:
00:00:00 Introduction
00:03:35 Automotive News
00:18:12 Blog Post of the Week
00:29:19 Mike Vogel
00:38:36 Longterm Customer Relationships
00:48:47 People-Friendly Employees
00:57:04 Generational Customer Loyalty
01:05:05 Don’t Overlook Tires!
01:19:07 The Next 5 Years
Connect:
Mike Vogel
https://www.linkedin.com/in/mike-vogel-5b342823
[email protected]
You can reach the Dealer Talk Team–Herb Anderson and Charity Ann–anytime at https://dealertalk.io/
Subscribe to My Channel:
https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber
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Thank you for tuning in, and as usual, we will TALK later!
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#customerloyalty
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