In this episode, we focus on customer care and loyalty in our fixed operations with Mike Vogel of Automotive Service Manager Coaching.
Mike Vogel’s career spans over 35 years. He has held positions as Prep Manager, Service Advisor, Service Manager/Director, Fixed Operations Director, and Corporate Fixed Operations Director. He offers Automotive Service Manager Coaching and consulting for Fixed Ops Vendors such as UpdatePromise, TraXtion, and RepairPal.
Automotive News:
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Highlights:
00:00:00 Introduction
00:03:35 Automotive News
00:18:12 Blog Post of the Week
00:29:19 Mike Vogel
00:38:36 Longterm Customer Relationships
00:48:47 People-Friendly Employees
00:57:04 Generational Customer Loyalty
01:05:05 Don’t Overlook Tires!
01:19:07 The Next 5 Years
Connect:
Email: [email protected]
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