Join Erik and myself on this process oriented conversation. Our guest, Robert Sebestyen truly delivers a ton of valuable insights on this topic and brings a fresh perspective to some of the ways that processes can bring both the sales and service side of the house together to deliver a better experience to the buyers and owners! 

One of my favorite quotes by W. Edward Deming, says that if you cannot describe what you’re doing as a process you don’t know what you’re doing and I really believe in that. When you consider what goes on in the dealership from selling to servicing a vehicle after the fact, having a set road map on how to get from point A to point B is crucial to offering consistency and building a true differentiator in your market. 

During this session we uncover the value of having a process even if it’s not a good one versus not having one at all or as we debate thinking that you don’t have one, because whether you think you do or don’t a choice is always being made. 

Make sure to tune in and uncover some of the nuggets on this deal… 

Here is how you can get in touch with Robert: 
LinkedIn: linkedin.com/in/robert-sebestyen-81a539119  
Email: [email protected] 
Twitter: juliussewclean 
Phone (843)345-6172
Website: gravitationalbusiness.com   

Also, don’t forget to check us out at our website and on the following  platforms: 
Website: www.dealertalk.biz  
Facebook: https://www.facebook.com/Dealertalk/ 
Instagram : @dealertalk
YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber 
twitter: @talkdealer 

Thank you for tuning in and as usual we will TALK later! 

Support this podcast: https://anchor.fm/dealer-talk/support